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What should I send to past customers?

What should I send to past customers?

Send past customers something timely, useful, and easy to act on: a seasonal reminder, maintenance tip, appointment opening, limited offer, referral note, or friendly reactivation email. The best email gives one clear reason to hear from you now.

Last updated: May 12, 2026

Start with one of five angles

  • Seasonal reminder: 'Book before the first heat wave.'
  • Maintenance tip: 'Three ways to prevent winter pipe issues.'
  • Reactivation: 'It has been a while - here is an easy way to book.'
  • Promotion: 'This week only: save on a tune-up.'
  • Referral: 'Know a neighbor who could use help?'

Simple campaign framework

  • Name the reason for the email in the first sentence.
  • Keep the body focused on one service or action.
  • Use one CTA, such as book, reply, call, or request a quote.
  • Make the email sound like the business, not a generic marketing template.

How MeSquared helps

MeSquared can take a rough idea like 'email past customers about spring appointments' and turn it into a branded campaign draft.

The business reviews the message, confirms the details, and approves before sending.

Honest limitations

  • The right email depends on the service, season, and customer relationship.
  • Do not imply a customer needs a service unless you know that is true.
  • Make unsubscribing easy and respect suppression lists.

Helpful references

These sources are useful when checking email compliance, deliverability basics, and structured-data guidance.

FAQ

What if I have not emailed customers in a long time?

Start with a friendly reintroduction and a useful reason to reconnect. Do not pretend you have been sending regularly.

Should I send discounts to past customers?

Sometimes, but not every email needs a discount. Seasonal reminders, useful tips, and appointment openings can also work.

How long should the email be?

Short is usually better. One clear reason, a few helpful details, and one CTA are enough for many service-business campaigns.